Cancer Council NSW

Services offered:

Cancer counselling Cancer information Emotional support Financial support and information Finding somewhere to stay during treatment Getting to treatment Legal support Support from other health professionals Talking with others who have had cancer

Contact details

13 11 20
153 Dowling St, Woolloomooloo, NSW, 2011

Website

https://www.cancercouncil.com.au/get-support/

Service available in:

NSW

What the organisation does

Cancer Council NSW supports people in New South Wales who are affected by cancer. Cancer Council NSW can answer questions about any aspect of cancer and helps people find support services in their local area. Support includes cancer information, emotional support, legal, workplace and financial support. Practical help is also available, such as accommodation and transport to treatment. Most services are free. If a service has a cost, financial support may be available for people who cannot afford to pay. Some services are available only to people who meet certain criteria.

Key details

Operating hours

Mon–Fri 9am–5pm

Delivery methods

Phone
Video call
Face to face
Email
Online

Cost

A fee may apply for some services

Eligibility / Role

Person with cancer
Carer
Family/friends
Some services may only be available to people who meet certain criteria

Accessibility

National Relay Service
The Cancer Council NSW website offers an Easy Read series
audio podcast series with transcripts and closed captioning on all videos

Language and community

Offer in-language support

Translated information
In language support
Support by Translating and Interpreting Services

Language supported other than English

  • Arabic
  • Cantonese
  • Filipino/Tagalog
  • Greek
  • Hindi
  • Italian
  • Korean
  • Mandarin
  • Spanish
  • Vietnamese
  • Other

Community and identity

Tailored information available for:

Aboriginal and Torres Strait Islander people
LGBTQIA+ community

Cancers supported

Cancer type

All cancers

Cancer stage

All stages

Services listed

Cancer Council Advanced Cancer Telephone Support Group

Cancer Council NSW

What the service does
This is a phone support group for adults with advanced or metastatic cancer (cancer that has spread). It is for people aged 18 and over who live anywhere in Australia. People can share their stories and get support. Up to 8 people can join the group at one time.
Mon–Fri 9am–5pm
Phone
Completely free
All states and territories
View detail

Cancer Council Telephone Support Group

Cancer Council NSW

What the service does
This service runs phone support groups for adults with certain types of advanced or metastatic cancer (cancer that has spread). Groups are available for myeloma, pancreatic cancer and brain cancer. There are also groups for metastatic breast cancer and metastatic melanoma. This support is for people aged 18 and over who live anywhere in Australia. People can share their experiences and get support. Each group has up to 8 people.
Mon–Fri 9am–5pm
Phone
Completely free
All states and territories
View detail

Cancer Council Life After Loss Telephone Support Group

Cancer Council NSW

What the service does
Life After Loss is a phone support group for adults who have lost someone to cancer. The service helps people connect with others who have had a similar experience of bereavement. People will need to join a waitlist to take part in the next scheduled group. Up to 6 people can join each group. The service is available across Australia.
Mon–Fri 9am–5pm
Phone
Completely free
All states and territories
View detail

Cancer Council Carers Telephone Support Group

Cancer Council NSW

What the service does
This service runs a phone support group for adults who are the carer for someone with advanced or hard‑to‑treat cancer. The group connects people with others with a similar caring experience. Up to 8 people can join the group. The service is available across Australia.
Mon–Fri 9am–5pm
Phone
Completely free
All states and territories
View detail

Financial Navigation Service

Cancer Council NSW

What the service does
Financial Navigation Service offers financial information, guidance and resources. This service is for people affected by cancer, including carers. It is available to anyone in New South Wales when cancer has affected their finances. Financial Navigators can talk through a person’s whole money situation. They can work with the person to find the level and type of support that fits their needs. Financial Navigators also help people understand their financial rights and options.
Mon–Fri 9am–5pm
Phone Email
Completely free
NSW
View detail

Transport to Treatment

Cancer Council NSW

What the service does
Transport to Treatment supports people with cancer who can’t use Community Transport Services or have difficulties getting to treatment. Trained volunteer drivers take people to treatment appointments in Cancer Council NSW vehicles. This service is available in regional, rural and remote New South Wales. A referral from a health professional is required, and the service will assess eligibility. To use this service, people must be able to move independently and get in and out of the vehicle on their own (or travel with a carer if needed), have no other transport options, and live in an area the service covers.
Mon–Fri 9am–4pm
Face to face
Completely free
NSW
View detail

Accommodation (Hardship) Service

Cancer Council NSW

What the service does
Accommodation (Hardship) Service helps people with cancer who need to travel long distances for treatment and are experiencing financial hardship by helping with accommodation costs. Support may also be provided for a family member or carer. The service does not cover accommodation for medical appointments. The service pays up to $150 per night for up to 42 nights. People may need to pay extra room costs and other charges, such as parking or room service. Support is for people from regional and remote areas of New South Wales.
Mon–Fri 9am–5pm
Phone Email
A fee may apply for some services
NSW
View detail

Financial Assistance Service

Cancer Council NSW

What the service does
The Financial Assistance Service supports people with cancer and their carers. The service provides short‑term financial help of up to $350. This support can help with everyday costs such as food, fuel, utility bills or community transport. The service is available only to people who meet certain criteria and are in acute financial hardship. Assistance may be given as vouchers or by paying expenses directly. Help is available in all areas of New South Wales. A referral to the Financial Navigation Service is needed first.
Mon–Fri 9am–5pm
Phone Email
Completely free
NSW
View detail

Financial Counselling Service

Cancer Council NSW

What the service does
Financial Counselling provides information and support to help people affected by cancer manage debts and everyday costs. This service also supports carers. Financial counsellors can provide information and guidance to help patients and carers understand their financial options, including around how to manage debts and everyday expenses. They can help prepare a budget or speak to creditors on behalf of patients and carers. This service is available across New South Wales. A referral to the Financial Navigation Service is required first.
Mon–Fri 9am–5pm
Phone Email
Completely free
NSW
View detail

Legal Referral Service

Cancer Council NSW

What the service does
This service connects people affected by cancer, including carers, with volunteer lawyers who provide advice on cancer-related legal issues. Lawyers can help patients prepare a will, appoint an enduring power of attorney (a person to make financial and property decisions on their behalf) or an enduring guardian (a person to make health and lifestyle decisions on their behalf). Lawyers can also assist patients and carers with employment law, superannuation, insurance claims, and credit or debt issues. The service is for people who cannot afford professional advice. Eligibility is assessed and a fee may apply if people don't meet the criteria.
Mon–Fri 9am–5pm
Phone Video call Face to face Email
A fee may apply for some services
NSW SA TAS ACT NT
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Financial Planning Referral Service

Cancer Council NSW

What the service does
The Financial Planning Referral Service connects people affected by cancer with volunteer financial advisers for free financial advice. It is available to carers as well. Through the service, financial advisers can provide advice around accessing superannuation, insurances and Centrelink, debt management as well as retirement and estate planning. The service is for people who cannot afford the cost of professional advice. The service will assess eligibility. The service could be available for bereaved carers or survivors if the financial issue is connected to their cancer.
Mon–Fri 9am–5pm
Phone Video call Face to face Email
A fee may apply if a person does not meet eligibility criteria and would like paid assistance
NSW SA TAS ACT NT
View detail

Workplace Referral Service

Cancer Council NSW

What the service does
The Workplace Referral Service connects people affected by cancer, including carers, with HR and recruitment professionals for advice about cancer-related work issues. Support includes guidance on sharing a cancer diagnosis at work and requesting flexible arrangements. The service can also help with managing work expectations, returning to work, and job seeking, including reviewing a CV. It provides information on workplace rights, leave entitlements, and managing symptoms at work, as well as support with returning to work after treatment or caring responsibilities.
Mon–Fri 9am–5pm
Phone Video call Face to face Email
Completely free
NSW TAS ACT NT
View detail

Peer Connect

Cancer Council NSW

What the service does

Peer Connect is a confidential one‑to‑one telephone service for people living with an early‑stage cancer. The service connects people with others who share similar cancer experiences. People can talk about the impact of a cancer diagnosis and preparing for or going through treatment. Support is also available for treatment side effects and adjusting to life after cancer. This service is available for people living anywhere in New South Wales. The service may also be available in languages other than English.

N/A
Phone
Completely free
NSW
View detail

Cancer Counselling

Cancer Council NSW

What the service does
Cancer Counselling provides short‑term counselling support for people affected by cancer who are aged 18 years and over and live in New South Wales. Counselling can help with anxiety, grief, relationship issues and coping with cancer. The service offers up to 6 sessions with a professional counsellor. Counselling is mostly provided by phone or video call. In some New South Wales locations, face‑to‑face sessions may be available. This service has a cost. Support to reduce the cost may be available.
N/A
Phone Video call Face to face Online
There is a fee for services
NSW
View detail

Information for your community

Find out about information and support services created with your community in mind

Aboriginal and Torres Strait Islander communities

Cancer information and services for Aboriginal and Torres Strait Islander peoples

LGBTQIA+

Information and services to help LGBTQIA+ people navigate cancer

Easy Read

Helpful information with clear words and pictures

Cancer information in many languages

Resources and services in community languages