Cancer Council NSW

Services offered:

Cancer counselling Cancer information Emotional support Financial support and information Finding somewhere to stay during treatment Getting to treatment Legal support Support from other health professionals Talking with others who have had cancer

Contact details

153 Dowling St, Woolloomooloo, NSW, 2011

Website

https://www.cancercouncil.com.au/get-support/

Service available in:

NSW

What the organisation does

Cancer Council NSW supports people in New South Wales who are affected by cancer. Cancer Council NSW can answer questions about any aspect of cancer and helps people find support services in their local area. Support includes cancer information, emotional support, legal, workplace and financial support. Practical help is also available, such as accommodation and transport to treatment. Some services are only for people who meet specific criteria or may involve costs.

Key details

Operating hours

Mon–Fri 9am–5pm

Delivery methods

Face to face

Phone

Video call

Email

Online

Cost

A fee may apply for some services

Eligibility / Role

Person with cancer

Carer

Family/friends

Some services may only be available to people who meet certain criteria

Accessibility

National Relay Service

Language and community

Offer in-language support

Translated information

In-language support

Support by Translating and Interpreting Service

Language supported other than English

Community and identity

Tailored information available for:

Aboriginal and Torres Strait Islander people

LGBTQIA+ community

Cancers supported

Cancer type

All cancers

Cancer stage

All stages

Services listed

Transport to Treatment

Cancer Council NSW

What the service does

Transport to Treatment supports people with cancer who can’t use Community Transport Services or have difficulties getting to treatment. Trained volunteer drivers take people to treatment appointments in Cancer Council NSW vehicles. This service is available in regional, rural and remote New South Wales. A referral from a health professional is required, and the service will assess eligibility. To use this service, people must be able to move independently and get in and out of the vehicle on their own (or travel with a carer if needed), have no other transport options, and live in an area the service covers.

Mon–Fri 9am–4pm

Face to face

Completely free

NSW

Financial Navigation Service

Cancer Council NSW

What the service does

Financial Navigation Service offers financial information, guidance and resources. This service is for people affected by cancer, including carers. It is available to anyone in New South Wales when cancer has affected their finances. Financial Navigators can talk through a person’s whole money situation. They can work with the person to find the level and type of support that fits their needs. Financial Navigators also help people understand their financial rights and options.

Mon–Fri 9am–5pm

Phone Email

Completely free

NSW

Accommodation (Hardship) Service

Cancer Council NSW

What the service does

Accommodation (Hardship) Service helps people with cancer who need to travel long distances for treatment and are experiencing financial hardship by helping with accommodation costs. Support may also be provided for a family member or carer. The service supports people undergoing cancer related treatment. The service pays up to $150 per night for up to 42 nights. People may need to pay extra room costs, a gap payment, and other charges, such as parking or room service. Support is for people from regional and remote areas of New South Wales. The service is only for people who meet specific criteria.

Mon–Fri 9am–5pm

Phone Email

A fee may apply for some services

NSW

Financial Assistance Service

Cancer Council NSW

What the service does

The Financial Assistance Service supports people with cancer and their carers. The service provides short‑term financial help of up to $350. This support can help with everyday costs such as food, fuel, utility bills or community transport. The service is available only to people who meet certain criteria and are in acute financial hardship. Assistance may be given as vouchers or by paying expenses directly. Help is available in all areas of New South Wales. A referral to the Financial Navigation Service is needed first.

Mon–Fri 9am–5pm

Phone Email

Completely free

NSW

Financial Counselling Service

Cancer Council NSW

What the service does

Financial Counselling provides information and support to help people affected by cancer manage debts and everyday costs. This service also supports carers. Financial counsellors can provide information and guidance to help patients and carers understand their financial options, including around how to manage debts and everyday expenses. They can help prepare a budget or speak to creditors on behalf of patients and carers. This service is available across New South Wales. A referral to the Financial Navigation Service is required first.

Mon–Fri 9am–5pm

Phone Video call Email

Completely free

NSW

Legal Referral Service

Cancer Council NSW

What the service does

This service connects people affected by cancer with volunteer lawyers who provide advice on cancer-related legal issues. Lawyers can help patients prepare a will, appoint an enduring power of attorney (a person to make financial or property decisions on their behalf) or an enduring guardian (a person to make health or lifestyle decisions on their behalf). Lawyers can also assist patients, carers, or bereaved carers with employment law, superannuation, insurance and credit or debt issues. The service is completely free for people who cannot afford professional advice and meet eligibility criteria. A referral for paid legal advice is available for people who do not satisfy the eligibility criteria.

Mon–Fri 9am–5pm

Face to face Phone Video call Email

A fee may apply for some services

NSW SA ACT NT TAS

Financial Planning Referral Service

Cancer Council NSW

What the service does

This service connects people affected by cancer with volunteer financial advisers for free financial advice. Financial advisers can provide advice around accessing superannuation, insurances and Centrelink, debt management as well as retirement and estate planning. The service is for patients, carers and bereaved carers who are experiencing cancer-related financial issues and cannot afford the cost of professional advice. The service is completely free for people who cannot afford professional advice and meet eligibility criteria. A referral for paid financial advice is available for people who do not satisfy eligibility criteria.

Mon–Fri 9am–5pm

Face to face Phone Video call Email

A fee may apply for some services

NSW SA ACT NT TAS

Workplace Referral Service

Cancer Council NSW

What the service does

The Workplace Referral Service connects people affected by cancer with HR and/or recruitment professionals for advice and support to manage cancer-related work issues. The service is for patients, carers, bereaved carers and survivors experiencing issues at work or returning to work whilst receiving treatment or caring for someone with cancer. HR support includes guidance on sharing a cancer diagnosis at work, managing symptoms and employer expectations and understanding employment rights such as flexible arrangements and leave entitlements. The service can help with recruitment support, including returning to work and job seeking, reviewing a CV and interview skills.

Mon–Fri 9am–5pm

Face to face Phone Video call Email

Completely free

NSW ACT NT TAS

Cancer Council Liaison Service

Cancer Council NSW

What the service does

Cancer Council Liaisons work with healthcare professionals in hospitals across New South Wales to support people with cancer and their families at any stage of cancer. Liaisons provide information, short‑term emotional support and connect people with relevant support services. Support is provided on site at selected hospitals and cancer centres, including Albury‑Wodonga, Gosford, Wyong, Prince of Wales, Royal North Shore, Tamworth, Concord, Liverpool, Bankstown, Macarthur, Fairfield, Dubbo, Westmead and Blacktown. Support is available in Cantonese, Arabic and Vietnamese for people receiving care at cancer centres in South Western Sydney.

Mon–Fri 9am–5pm

Face to face Phone Video call

Completely free

NSW

Peer Connect

Cancer Council NSW

What the service does

Peer Connect is a confidential one‑to‑one telephone service for people living with an early‑stage cancer. The service connects people with others who share similar cancer experiences. People can talk about the impact of a cancer diagnosis and preparing for or going through treatment. Support is also available for treatment side effects and adjusting to life after cancer. This service is available for people living anywhere in New South Wales. The service may also be available in languages other than English.

N/A

Phone

Completely free

NSW

Cancer Counselling

Cancer Council NSW

What the service does

Cancer Counselling provides short‑term counselling support for people affected by cancer who are aged 18 years and over and live in New South Wales. Counselling can help with anxiety, grief, relationship issues and coping with cancer. The service offers up to 6 sessions with a professional counsellor. Counselling is mostly provided by phone or video call. In some New South Wales locations, face‑to‑face sessions may be available. This service has a cost. Support to reduce the cost may be available.

N/A

Face to face Phone Video call Online

There is a fee for services

NSW

Cancer Council Online Community

Cancer Council NSW

What the service does

The Cancer Council Online Community is a safe and supportive online forum for people affected by cancer. This includes people with cancer, carers, family members and friends. Members can connect with others to share information and support. The Online Community is available 24 hours a day, 7 days a week. It includes discussion forums where people can share their cancer experiences and connect with others with similar experiences. The Online Community is guided by trained Cancer Council staff. This service is available across Australia.

7 days, 24 hours

Online

Completely free

All states and territories

Telephone Support Group - Life After Loss

Cancer Council NSW

What the service does

Life After Loss is a phone support group for adults who have lost someone to cancer. The service helps people connect with others who have had a similar experience of bereavement. People will need to join a waitlist to take part in the next scheduled group. Up to 6 people can join each group. The service is available across Australia.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Carers

Cancer Council NSW

What the service does

This service runs a phone support group for adults who are the carer for someone with advanced or hard‑to‑treat cancer. The group connects people with others with a similar caring experience. Up to 8 people can join the group. The service is available across Australia.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Advanced Cancer

Cancer Council NSW

What the service does

This is a phone support group for adults with advanced or metastatic cancer (cancer that has spread). It is for people aged 18 and over who live anywhere in Australia. People can share their stories and get support. Up to 8 people can join the group at one time.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Metastatic Breast Cancer

Cancer Council NSW

What the service does

This is a phone support group for adults with advanced or metastatic cancer (cancer that has spread). It is for people aged 18 and over who live anywhere in Australia. People can share their stories and get support. Up to 8 people can join the group at one time.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Metastatic Melanoma

Cancer Council NSW

What the service does

This is a phone support group for adults with advanced or metastatic cancer (cancer that has spread). It is for people aged 18 and over who live anywhere in Australia. People can share their stories and get support. Up to 8 people can join the group at one time.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Multiple Myeloma

Cancer Council NSW

What the service does

This service runs phone support groups for adults with certain types of advanced or metastatic cancer (cancer that has spread). Groups are available for myeloma, pancreatic cancer and brain cancer. There are also groups for metastatic breast cancer and metastatic melanoma. This support is for people aged 18 and over who live anywhere in Australia. People can share their experiences and get support. Each group has up to 8 people.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Pancreatic Cancer

Cancer Council NSW

What the service does

This service runs phone support groups for adults with certain types of advanced or metastatic cancer (cancer that has spread). Groups are available for myeloma, pancreatic cancer and brain cancer. There are also groups for metastatic breast cancer and metastatic melanoma. This support is for people aged 18 and over who live anywhere in Australia. People can share their experiences and get support. Each group has up to 8 people.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Telephone Support Group - Brain Tumour

Cancer Council NSW

What the service does

This service runs phone support groups for adults with certain types of advanced or metastatic cancer (cancer that has spread). Groups are available for myeloma, pancreatic cancer and brain cancer. There are also groups for metastatic breast cancer and metastatic melanoma. This support is for people aged 18 and over who live anywhere in Australia. People can share their experiences and get support. Each group has up to 8 people.

Mon–Fri 9am–5pm

Phone

Completely free

All states and territories

Aboriginal and Torres Strait Islander communities

Cancer information and services for Aboriginal and Torres Strait Islander peoples

LGBTQIA+

Information and services to help LGBTQIA+ people navigate cancer

Easy Read

Helpful information with clear words and pictures

Cancer information in many languages

Resources and services in community languages

Support

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