Cancer Council NSW

Services offered:

Cancer counselling Cancer information Emotional support Everyday tasks Financial support and information Finding somewhere to stay during treatment Getting to treatment Legal support Support from other health professionals Talking with others who have had cancer

Contact details

13 11 20
153 Dowling St, Woolloomooloo, NSW, 2011

Website

https://www.cancercouncil.com.au/get-support/connect-with-others/

Service available in:

NSW

What the organisation does

Cancer Council NSW supports people in New South Wales who are affected by cancer. The service can answer questions about any aspect of cancer and helps people find support services in their local area. Support includes cancer information, emotional support, legal help and financial support. Practical help is also available, such as accommodation and transport to treatment. Most services are free. If a service has a cost, financial support may be available for people who cannot afford to pay. Some services are available only to people who meet certain criteria.

Key details

Operating hours

N/A

Delivery methods

Phone
Video call
Face to face
Email
Online

Cost

A fee may apply for some services

Eligibility / Role

Person with cancer
Carer
Family/friends

Accessibility

National Relay Service
The Cancer Council NSW website offers an Easy Read series
audio podcast series with transcripts and closed captioning on all videos

Language and community

Offer in-language support

Translated information
In language support
Support by Translating and Interpreting Services

Language supported other than English

  • Arabic
  • Cantonese
  • Filipino/Tagalog
  • Greek
  • Hindi
  • Italian
  • Korean
  • Mandarin
  • Spanish
  • Vietnamese
  • Other

Community and identity

Tailored information available for:

Aboriginal and Torres Strait Islander people
LGBTQIA+ community

Cancers supported

Cancer type

All cancers

Cancer stage

All stages

Services listed

Cancer Council Advanced Cancer Telephone Support Group

Cancer Council NSW

What the service does
This is a phone support group for adults with advanced or metastatic cancer (cancer that has spread). It is for people aged 18 and over who live anywhere in Australia. People can share their stories and get support. Up to 8 people can join the group at one time.
N/A
Phone
Completely free
All states and territories
View detail

Cancer Council Telephone Support Group

Cancer Council NSW

What the service does
This service runs phone support groups for adults with certain types of advanced or metastatic cancer (cancer that has spread). Groups are available for myeloma, pancreatic cancer and brain cancer. There are also groups for metastatic breast cancer and metastatic melanoma. This support is for people aged 18 and over who live anywhere in Australia. People can share their experiences and get support. Each group has up to 8 people.
N/A
Phone
Completely free
All states and territories
View detail

Cancer Council Life After Loss Telephone Support Group

Cancer Council NSW

What the service does
Life After Loss is a phone support group for adults who have lost someone to cancer. The service helps people connect with others who have had a similar experience of bereavement. People will need to join a waitlist to take part in the next scheduled group. Up to 6 people can join each group. The service is available across Australia.
N/A
Phone
Completely free
All states and territories
View detail

Cancer Council Carers Telephone Support Group

Cancer Council NSW

What the service does
This service runs a phone support group for adults who are the carer for someone with advanced or hard‑to‑treat cancer. The group connects people with others with a similar caring experience. Up to 8 people can join the group. The service is available across Australia.
N/A
Phone
Completely free
All states and territories
View detail

Financial Navigation Service

Cancer Council NSW

What the service does
Financial Navigation Service offers financial information, guidance and resources. This service is for people affected by cancer, including carers. It is available to anyone in New South Wales who is facing financial hardship because of a cancer diagnosis or caring duties. Financial Navigators can talk through a person’s whole money situation. They can work with the person to find the level and type of support that fits their needs. They also help people understand their financial rights and options.
Mon–Fri 9am–5pm
Phone Email
Completely free
NSW
View detail

Transport to Treatment

Cancer Council NSW

What the service does
Transport to Treatment is a free service for people with cancer who can’t use Community Transport Services or have difficulties getting to treatment. Trained volunteer drivers take people to treatment appointments in Cancer Council NSW vehicles. This service is available in regional, rural and remote New South Wales. A referral from a health professional is required, and the service will assess eligibility.
Mon–Fri 9am–4pm
Face to face
Completely free
NSW
View detail

Financial Assistance Service

Cancer Council NSW

What the service does
The Financial Assistance Service supports people with cancer and their carers. The service provides short‑term financial help of up to $350. This support can help with everyday costs such as food, fuel, utility bills or community transport. The service is available only to people who meet certain criteria. Assistance may be given as vouchers or by paying expenses directly. Help is available in all areas of New South Wales. A referral to the Financial Navigation Service is needed first.
Mon–Fri 9am–5pm
Phone Email
Completely free
NSW
View detail

Financial Counselling Service

Cancer Council NSW

What the service does
Financial Counselling provides information and support to help people affected by cancer manage debts and everyday costs. This service also supports carers. Financial counsellors can help by talking with creditors and explaining options. They can also support people who may be at risk financially. This service is available in all areas of New South Wales.
Mon–Fri 9am–5pm
Phone Email
Completely free
NSW
View detail

Legal Referral Service

Cancer Council NSW

What the service does
The Legal Referral Service connects people affected by cancer, including carers, with volunteer lawyers who provide free legal help. This service can help with wills, power of attorney (a legal document to act for someone) and enduring guardian (a legal decision maker for future care) documents for people with cancer. It can also assist with work issues, superannuation and insurance disputes and credit or debt matters related to a cancer diagnosis. The service is for people who are having money difficulties and cannot afford the cost of advice. The service will assess eligibility. This support is available in New South Wales, South Australia, the Northern Territory, Tasmania and the Australian Capital Territory.
Mon–Fri 9am–5pm
Phone Video call Face to face Email
Completely free
NSW SA TAS ACT NT
View detail

Financial Planning Referral Service

Cancer Council NSW

What the service does
The Financial Planning Referral Service connects people affected by cancer with volunteer financial advisers for free financial advice. It is available to carers as well. This service can help with superannuation, insurance, Centrelink, managing assets and debts and planning for retirement and estates. The service is for people who are having money difficulties and cannot afford the cost of advice. The service will assess eligibility. This support is available for people living in New South Wales, South Australia, the Northern Territory, Tasmania and the Australian Capital Territory.
Mon–Fri 9am–5pm
Phone Video call Face to face Email
Completely free
NSW SA TAS ACT NT
View detail

Workplace Referral Service

Cancer Council NSW

What the service does
The Workplace Referral Service connects people affected by cancer, including carers, with work advice specialists for advice about work. This service can help before, during and after cancer treatment. Support may include talking about sharing a cancer diagnosis at work and asking for flexible work options. The service can also help with managing work expectations and returning to work. This includes help with looking for work and reviewing a CV. The service is for people who are having money difficulties and cannot afford the cost of advice. The service will assess eligibility. This support is available in New South Wales, the Northern Territory, Tasmania and the Australian Capital Territory.
Mon–Fri 9am–5pm
Phone Video call Face to face Email
Completely free
NSW TAS ACT NT
View detail

Cancer Council Liaison Service

Cancer Council NSW

What the service does
Cancer Council Liaisons work with healthcare professionals in hospitals across New South Wales to support people with cancer and their families at any stage of cancer. Liaisons provide information, short‑term emotional support and connect people with relevant support services. Support is provided on site at selected hospitals and cancer centres, including Albury‑Wodonga, Gosford, Wyong, Prince of Wales, Royal North Shore, Tamworth, Concord, Liverpool, Bankstown, Macarthur, Fairfield, Dubbo, Westmead and Blacktown. Support is available in Cantonese, Arabic and Vietnamese for people receiving care at cancer centres in South Western Sydney.
Mon–Fri 9am–5pm
Phone Video call Face to face
Completely free
NSW
View detail

Peer Connect

Cancer Council NSW

What the service does
Cancer Connect is a confidential one‑to‑one telephone service for people living with an early‑stage cancer. The service connects people with others who share similar cancer experiences. People can talk about the impact of a cancer diagnosis and preparing for or going through treatment. Support is also available for treatment side effects and adjusting to life after cancer. This service is available for people living anywhere in New South Wales. The service may also be available in languages other than English.
Mon–Fri 9am–5pm
Phone
Completely free
NSW
View detail

Cancer Counselling

Cancer Council NSW

What the service does
Cancer Counselling provides short‑term counselling support for people affected by cancer who are aged 18 years and over and live in New South Wales. Counselling can help with anxiety, grief, relationship issues and coping with cancer. The service offers up to 6 sessions with a professional counsellor. Counselling is mostly provided by phone or video call. In some New South Wales locations, face‑to‑face sessions may be available. This service has a cost. Support to reduce the cost may be available.
Mon–Fri 9am–5pm
Phone Video call Face to face Online
There is a fee for services
NSW
View detail

Cancer Council Online Community

Cancer Council NSW

What the service does
The Cancer Council Online Community is a safe and supportive online forum for people affected by cancer. This includes people with cancer, carers, family members and friends. Members can connect with others to share information and support. The Online Community is available 24 hours a day, 7 days a week. It includes discussion forums where people can share their cancer experiences and connect with others with similar experiences. The Online Community is guided by trained Cancer Council staff. This service is available across Australia.
7 days, 24 hours
Online
Completely free
All states and territories
View detail

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