Contact details
Service available in:
All states and territories
What the service does
The Private Health Insurance complaints, part of the Commonwealth Ombudsman, helps people with complaints about private health insurance. People can get information, advice and support if they have concerns about their health insurer, policy, benefits (payments or cover provided by insurance), waiting periods or out-of-pocket costs. The Ombudsman can investigate complaints and help resolve issues in a fair and independent way. People are encouraged to first try to resolve the issue with their health insurer before making a complaint. The service is available across Australia.
Key details
Operating hours
Visit the website for operating hours
Delivery methods
Face to face
Phone
Online
Cost
Completely free
Eligibility / Role
Person with cancer
Carer
Family/friends
Accessibility
National Relay Service
Language and community
Offer in-language support
Translated information
Support by Translating and Interpreting Service
Language supported other than English
Community and identity
Tailored support available for:
Aboriginal and Torres Strait Islander people
Cancers supported
Cancer type
All cancers
Cancer stage
All stages
