Cancer Connect Privacy Collection Statement

1. Your Privacy is important

We take privacy seriously. We are committed to respecting your privacy and protecting your personal information.

2. Who are you giving your information to?

Cancer Connect is a joint initiative led by Cancer Council Australia (ABN 91130793725) and supported by the Cancer Councils in each State and Territory (‘we’, ‘us’, ‘our’):

• The Cancer Council NSW (ABN 51 116 463 846);
• Cancer Council Victoria (ABN 61 426 486 715);
• Cancer Council Queensland (ABN 48 321 126 727);
• Cancer Council Western Australia (Inc) (ABN 15 190 821 561); 
• Cancer Council South Australia (ABN 29 053 873 822); 
• Cancer Council Tasmania Inc (ABN 27 685 250 740); 
• The Cancer Council ACT (ABN 33 113 296 601); and 
• Cancer Council of the Northern Territory Incorporated (ABN 78 039 911 732).

You can contact us at:

• Address: Cancer Connect Privacy Officer; Cancer Council Australia, GPO Box 4708, Sydney NSW 2001
• Telephone: + 61 2 8256 4100
• Email: privacy@cancer.org.au

3. What information is being collected?

To enable us to provide you with Cancer Connect services, we may collect the following personal information from you:

• full name;
• contact details, including phone number and email address;
• demographic information, including date of birth;
• location; and
• other information you choose to provide to us.

With your consent, we may also collect sensitive information about you, including:

• information about your health such as your current cancer diagnosis, past diagnoses, and treatment;
• your ethnicity.

4. Where do we get your information from?

As much as possible, we will collect your personal information directly from you. This may be:

• on the telephone (for example, if you contact Cancer Connect via 13 11 20);
• online (for example, if you connect via https://connect.cancer.org.au/ or complete a web enquiry); or
• via a third party person (for example, your healthcare provider, carer, support person, or family member).

If we received your information from someone other than you and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and the purposes for which we collected your personal information.

If you provide us with personal information in relation to another person, please ensure that you are legally entitled to do so and provide that person with a copy of this statement where appropriate.

5. Why do we collect your personal information?

We may collect your personal information for a number of purposes, including to:

• provide you with Cancer Connect services;
• verify your identity;
• connect you with Cancer Connect and Cancer Council services;
• evaluate, monitor and improve Cancer Connect services and for quality assurance purposes;
• maintain Cancer Connect records; and
• for other related purposes that you would reasonably expect.

6. What happens if you don't provide consent for us to collect personal information?

You may choose not to provide some or all of your personal information with us. You may also choose to use a pseudonym or engage with us anonymously.  However, if you do not provide us with some or all of the personal information requested, we may not be able to offer you some services or provide you with information about some services.

7. Who do we share your information with?

We may disclose your information to:

• Cancer Council entities, including Cancer Council Australia, The Cancer Council NSW, Cancer Council Victoria, Cancer Council South Australia, The Cancer Council of Western Australia Incorporated, Cancer Council Queensland, Cancer Council of Tasmania Incorporated, The Cancer Council ACT and Cancer Council of the Northern Territory Incorporated;
• external healthcare and support providers;
• third-party contractors and service providers who assist us in operating Cancer Connect;
• government and funders for reporting and evaluation purposes; and
• your nominated support person(s).

We may disclose your information to emergency services or other appropriate authorities if we reasonably believe that disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of you or another person. We may also disclose your information to our professional or legal advisers, regulatory bodies or law enforcement agencies where the disclosure is required or authorised by law, and to any other person notified to you or with your consent.

8. Will my information be disclosed overseas?

We will not disclose your personal information to other people and organisations who are not in Australia without your consent. In the event that your consent is obtained and your information is disclosed overseas, we will take reasonable steps to ensure that the overseas recipients do not breach the Australian Privacy Principles.  

9. Where can you read our Privacy Policy?

Our Privacy Policy sets out how we handle and disclose your personal information, how you can request access to or correction of your personal information, and how you can make a privacy complaint. The Privacy Policy is available on our website at https://connect.cancer.org.au/ or on request by calling 13 11 20.